They have explored the standard warranty portfolio to entertain hardware and software, the two pivotal components of any computer to bring forth the discipline of computer support.
There has been a tremendous surge in the global computer usage volume. Increased computer usage translates into better Internet and e-mail access globally. According to Pew Research Center, a leading US-based think tank reckoning information on issues, attitudes and trends shaping the country and the world in large, admits that approximately 78 percent of the U.S. , 80 percent of South Koreans, and 79 percent of Swedes, population go online occasionally. The department focused on the use of computer and the Internet at work, school, home, and other places. Print media or newspapers are on the receiving ends as more readers are accessing news via the Internet. Increased computer usage and better e-mail and Web access may narrow the digital divide. Information Technology is playing a vital role in the economic integration that comes with globalization.
Understanding the global wave in favor of computing, all big and small computer and laptop manufactures have started concentrating on their business strategies thereby enhancing their technologies, features, and services, and slashing prices in some cases to woo the bigger pie of the market, and provide level play ground to their consumers. How come the software developer can lag behind? Obviously, they too have ventured with the new demand. Among all strategies that are followed, the after-sales customer service is the most important one that decides the penetrating power of any brand into the masses as well as businesses. They have explored the standard warranty portfolio to entertain hardware and software, the two pivotal components of any computer to bring forth the discipline of computer support. The warranty period can be perceived as a timeframe during which a consumer can exploit the technologies to the max, stay productive in an error-free manner, and relaxed from the repair and maintenance costs, as the brand takes the complete onus of the users’ investment. Stepping forward some vendors have taken benevolent steps by integrating international/tourist warranty support or theft recovery support to further safeguard consumers’ assets.
Brands like HP and Dell have introduced dedicated repair and maintenance utilities that also provision remote computer support options to bring consumers instantly on the hotline for technical support. The tool can connect with the respective helpdesk over the Internet, and experts sitting there can take the remote hold of end-users’ system to diagnose and fix any related issues. The phrase computer support or computer help is actually used in a broad sense and it incorporates support for setup and installation, diagnostic, repair and maintenance, software update and upgrade, driver installation and peripheral configuration, viruses and spyware removal, & more. Users, not having much expertise can also drive themselves for computer repair and troubleshooting to fix any incurred issues, by following the knowledgebase and easy-to-follow steps instructed through their video tutorials.
Users can also relinquish their machines to third-party tech support vendors, who, usually are available round-the-clock over the Internet. Their brand independent endorsement extending beyond the warranty period is a great advantage for consumers, who can rely on their services for lifelong. Moreover, a few caring providers do fetch their consumers with customized support plans allowing them to keep a tab on their repair and maintenance budget on a long run.