Remote technical support plays the role of a virtual technician, and can provide instant help for any Windows, Mac, LINUX-based machine anytime anywhere.
Gradually, PC and laptop brands have realized the importance of customer-satisfaction concept, and are rushing for it. Leave, talking about warranty period, as no buyer is interested in it, as the hardware issues are hardly bothering him. It is the software part which needs the very attention on regular basis. Whether the user is a novice or an advanced one, advent of technologies, software and gadgets, and surging competencies necessitate the experts’ help to configure those with computing device and make derive maximum from the investment. Induction of remote technology has initiated a new discipline of PC support, which is vibrant, quick, secure and reliable.
Some technocrats may term it Remote support as well. Many software developers are indulge in designing remote software applications which can meet industries’ demand, TeamViewer, Techinline, LogMeIn Rescue are only a few to name. These can effortlessly connect to the remote client behind a firewall or proxy server developing a secure and highly sophisticated environment with complex security settings in a matter of seconds. End users don’t have a role in establishing the remote connection. He receives a Client ID, and with just a single click the remote-session is launched. Over the years the scope of Remote Assistance Help is getting wider and wider.
Today, one can avail tech support for all operating systems including Microsoft Windows, Apple Mac and LINUX, and a range of applications serving diverse domains such as education, entertainment, business, desktop publishing, communication, collaborative and more. With the remote access, experts can perform the troubleshooting role as though they are just in front of users’ machine. User can experience their virtual presence with the sheer movement of the mouse-pointer. They can install, activate, update, upgrade, repair software and configure hardware peripherals as per demand. The moment a person is frustrated with the computer viruses and spyware, experts can come into rescue. Whether a user wants to setup and configure the Internet connection or setup a home group or office LAN experts can instruct over the phone. Unlike PC repair shop, here users don’t have to wait for resolution.
Moreover, they are getting help from subject-matter-experts, so nothing to worry. A person can expect quick solutions with respect to different problems, by just navigating through their service categories, such as computer setup and installation, printer setup and configuration, Internet and networking, data backup and recovery, viruses and spyware removal, e-mail and browser settings, etc. and troubleshoot the machine in question just like an expert. A computer user can also download software update, latest driver and security software for his system after matching compatibility.
A few service providers do offer PC tune-up, online virus removal tools with intuitive features, compatibility and performance. Apart from getting brand-based support, one can avail remote technical support from third-party vendors as well. This is a support which works beyond the warranty period of the machine, and gives user the freedom of accessing unlimited support. They maintain a database of every interaction and issue a user have had; hence, can promptly understand the problem of a machine and act accordingly to provide quick and easy solution, when hitting the next time.
The author is a technician at Techvedic Technologies, a firm that delivers end-to-end Remote support to clients in US, UK and Canada. Setup and installation, Remote Assistance Help and maintenance, virus and spyware removal, networking and troubleshooting are few services offered at this one platform along with many others. The Remote Assistance Support-desk setup works 24/7 to provide uninterrupted computing experience.