After-sales service is a matter of concern for PC manufacturers or software developers both in order to retain their market base in the emerging competition. Underscoring this, all are coming with their instant computer technical support services.
Windows 7 upgrade brings considerable enhancement like Action Center, JumpList, HomeGroup, DirectAccess, BitLocker To Go and AppLocker to make your computing faster, smoother and securer than ever before, along with it gives invitation to considerable problems related to software compatibility and driver conflicts. If you have upgraded your machine and confronting issues, then don’t put all gravity on Microsoft alone. Rather ask honestly a few questions to yourself. Did you upgrade the system as recommended by Redmond-based Company? Did you listen to the Windows 7 Upgrade Advisor? Have you ever visited to Windows 7 Compatibility Center before setting up and configuring peripherals? If you don’t have the affirmative replies, and have ignored these vital questions altogether then probably software and hardware compatibility issues can take refuge into your machine.
Compatibility problems could give birth to different issues with your Windows 7-based machine or network. Unresponsive behavior of devices or peripherals, installation error with fresh applications, and execution errors are a few to name. Work around feature i.e. Compatibility troubleshooter has been integrated with the Windows 7; sometimes it could help you to overcome those issues in a quick way. Being connected to the Internet you can make use of the most up-to-date troubleshooters from the Windows Online Troubleshooting Service. To get access follow as: Start>Control Panel. In the search box, type-troubleshooter, and then click “Troubleshooting”. Under “Programs”, click “Run programs made for previous versions of Windows”. Online computer technical supportservice is also available from Microsoft to fix any compatibility related issues. Programs running on Windows Vista will not be affected much; however, programs running with XP might plunge into issues. For driver compatibility issues, Windows may suggest to use the Microsoft Fix It tool to automatically check and fix computer issues. Windows Update or Microsoft Update is no less interesting feature that advises to update drivers or firmware from time to time.
Alternatively you can visit to the device manufacturer website to download and install reliable drivers or firmware. Knowing the driver or firmware specifications through “dxdiag” window is a good way to avoid any further driver conflicts. Apart from giving snapshot of the drivers, it also hosts a set of tools like Windows Help’s DirectX troubleshooter, sound troubleshooter and Microsoft System Information Tool to fix problems. The last one can fix wide range of issues related to hardware resources, components, software environment and internet settings. Note the drivers’ specification and have a tour to the manufacturer site to find compatible drivers or firmware.
PC help is an interesting topic that goes in sync with manufacturers and third-party remote support providers both. Needless to say that all newly purchased products are covered under exclusive hardware and software warranty that covers parts and labor both. Some big guns are also fusing knowledgebase and video tutorials to let you do PC repair and maintenance on your own. Hardware support usually ends after a year or so, but the software support remains intact. You have the choice either go with your manufacture or ask from independent service providers.
As a senior computer technical support engineer at Techvedic, the author offers out-of-the-box PC help service remote support to global customers for issues related to hardware and software. Moreover, he has a passion to write articles and blogs related to computer support, so as to empower consumers to fix computer problems on their own.