Today you are swimming in a pool of technologies and information technology is the most agile, vibrant and revolutionizing one, whose impression can be seen everywhere in every work culture. A kid can be unaware of the first lady or the first person of his country but not from Google, Facebook and Wikipedia that have got the status of verb the “action” word.
When you are overwhelmed and dwelling with technologies to the full depth it becomes essential to have a discipline of computer technical support that can take care of all technology related issues. Surely, it has come into existence, and past few years have witnessed a tremendous surge in customer service. Apart from manufacturing and sales, brands have concentrated on the after-sales customer service, which is indeed a great approach for sustainable growth which is mutually beneficial for both i.e. brand and end-users. The domain covers hardware and software both; however, the hardware being a concrete aspect (from user point of view) is subject to damage due to usage and consumption in long run, so brands keep the hardware warranty limited up to (1-3) year. Usually, you are entitled with free software support for software related issues from the manufacturer end, till the warranty expires. However, for software upgrade and update you have to move on to the point of its origin i.e. the parent company. For instance, if you want to get Windows, Microsoft Office or any security software you can get it from third-party websites or resources but their upgrade and update is only available from Microsoft only.
People paid for technical support jobs are no doubt a bunch of smart people having qualification and expertise, but in the Internet era, when knowledge is flowing freely you are no less than an expert. You can go with the ready-to-follow solutions, video tutorials, PC optimization utilities, virus removal tools, and more available at PC help portals powered by manufacturer, developer and independent tech support providers. Also, learn about the built-in repair and maintenance tools like event viewer, Internet and network troubleshooter, registry settings, action center, etc. available with the Windows to fix computer problems without any external help.
As a senior computer technical support engineer at Techvedic, the author offers out-of-the-box PC help service remote support to global customers for issues related to hardware and software. Moreover, he has a passion to write articles and blogs related to computer support, so as to empower consumers to fix computer problems on their own.