Leveraging end-users to establish fast and secure connection with their remote assistance support desk, popular operating systems like Windows and Mac have come up with their remote desktop client application.
The latest report (2010-2011) from Office for National Statistics (ONS), the UK’s largest independent firm says that about 60 percent of women and 54 percent of men are using the Facebook, Twitter, and other social networking sites to share stuffs and communicate with peers, colleagues and family. When it comes to finding information about goods and services, the figure shoots up to 77 percent in each sex category. Almost half of the population is relying on the Internet to read newspapers or magazines. Apart from that, computer and Internet are harnessed to seek information related to health education, training or courses, downloading software, searching job/sending a job application, selling goods or services over the Internet, pursuing an online course, interacting with civic or political issues, and more.
Thus, a complete renaissance can be witnessed the way people access, perceive or respond to information. Alternatively, the duo (computer & Internet) has democratized information, and reduced furrows among persons, communities, societies, and nations as a whole. Both consumer and business domains are making use of the technologies to accomplish their job, dreams and aspirations. But it’s a well-known fact that technology has always remained a vulnerable aspect, and the index soars with the dependency factor. Leaving behind a few instances most of the time, people are unaware of the situations or issues, as they are highly unpredictable in nature. For instance, one has no idea when his/her PC is going to crash or the email account or Facebook account is going to be compromised, and more. Similar, uncertainties are associated with businesses and government data center. Underscoring all, big and small guns involved in the manufacturing, development, and core customer service operators are catering remote assistance and help services to remove glitches from technologies, and let people exploit that to the optimum level for a better future.
Leveraging end-users to establish fast and secure connection with their remote assistance support desk, popular operating systems like Windows and Mac have come up with their remote desktop client application. The latest version from Microsoft is Remote Desktop Connection (RDC) 7.0 client and from Mac is Apple Remote Desktop 3. Apart from providing access to experts, they bring software/driver updates, and delivers easy-to-implement asset management feature. Through a dashboard widget administrators can conveniently observe and manage their network resources, and take care of any potential mechanical or security issues in advance. Remote Spotlight search feature of the Mac can perform lightning fast searches on end-users’ machine to unravel the background causes behind any prevailing issues. According to the summary results experts can follow the right troubleshooting methodology to fix problems. Integrated AutoInstall feature of Apple can help experts to install desired software on remote, mobile, or offline systems. Remote drag-and-drop and PowerCopy features are to make sure that the files are shared between client and remote PC in a perfectly confidential way. Similar features for data transfer and security are integrated with the Windows-based Remote Desktop software.
The concept of remote support is quite comprehensive, and covers all computing devices, operating systems, software applications and handheld gadgets. And to provide easy accessibility to consumers, the services providers have categorized their services under setup and installation, repair and maintenance, data security and optimization, and more. A few benevolent portals do bring knowledgebase, product review, app center, virus alerts, tech news, etc. to let consumers exploit their expertise and stay updated with the Information Technology in broad.